Retrieve your application To retrieve your saved credit card, savings or loan application, please enter your memorable word along with the application reference number provided in the email we sent to you. If you applied for a loan as a single applicant from 28 April, and received an email from us with a link to your application, use that instead. Our rates can change and saving your application does not guarantee your rate. Please check our website for our current rates before resuming your application. Application reference number Please enter the application reference number that we sent to your email address. Memorable word Please enter the memorable word that you created when you saved the application.